Commissions; the
Definitive FAQ
A note before the FAQ: This was not
written or intended for 99.9% of my customers and
clients. I have the most awesome customers ever!
Enthusiastic, funny, more than willing to go back and
forth on ideas and generally just let me go off on my
own and do neat things with the incredible ideas they
present to me. And they're so patient! You guys rock,
plain and simple. This FAQ is intended as a slightly
snarky resource for people considering commissioning
my work, and as an encouragement to other artists.
Take pride in your work and don't take shit from
anyone--especially while they're waving money
in your face.
Why do you charge so much?
Everything I make takes three things into
consideration:
- cost of materials
- time taken to complete the project
- how much of a royal pain the project was,
and/or how much I want to never, ever do it again
I have learned over the years that paying a little
extra for the best possible materials is the only way
to go. Period. As for being paid for my time, I should
think that'd be a no-brainer; this is my job, this is
what I do with years of experience and a long list of
satisfied customers behind me, I am to be paid for it,
thank you. As for the third consideration, that
clearly varies from project to project. I will
occasionally refer to this as "the bitch factor". If
something is really, really demanding, I am going to
charge more for it.
That said, there are occasions when something will be
discounted because it's a prototype version. You'd be
surprised to know how much there still is to learn
through doing when it comes to pretty much everything.
I know I continue to be.
In short: I make everything by hand with quality
products, take time and care to do the very best work
I can do, with years of experience, and customers get
what they pay for. I take pride in my work because I
make sure that my work is something to take pride in.
Can you make any design in beads?
This question requires a two-part answer,
because it's really two questions in one.
- Given enough time, figuring and willpower, I
believe I can absolutely manage to make just about
anything work.
- Only if you're willing to pay up-front.
Explanation: I work on commission, not request. My
time is used for my own endeavors, but if you would
like to pay for my time to be used for yours, then
please do.
I like ____, but I'd like other
colors or finishes. Can you do that?
Of course! Most of the time, a change of
colors won't result in any additional costs--but it
depends on the colors you choose. Some bead colors are
simply more expensive than others, but the price will
be discussed beforehand, and it will be treated as any
other commission.
Can you do custom crochet/plush?
Crocheted? Potentially. I've had plenty of
experience playing around with shapes and various
types of yarn, so it doesn't hurt to ask. In
fabric-based plush... I think I need a little more
practice before I'm accepting commissions unless it's
a change of color request for something I've already
done.
And if not obvious, chocobos are almost always
available for commission.
Have you considered selling patterns?
Alarmingly short answer: no.
Long answer time! When it comes to crochet, I don't
use patterns, I don't have patterns, I don't know how
to do pattern notation, and it would just be too
time-consuming and frustrating to try and figure that
out when I'd rather just be doing the work. (I never
wrote down guitar tab, either, for the same reason.)
As for beading, I normally have a bit of
super-simplified pixel art to work off of, most of
which I've made or cleaned up myself, but no patterns
proper, and bands/clasps are always on the fly. If you
knew how often I deviated from my makeshift beading
patterns anyway, you'd know there's no point.
I can do ____ myself, for less.
Then put up and shut up.
What's up with your shipping prices?
Having a single, solid number for shipping and
handling became the easiest way to go. The USPS web
site has never once been accurate, and I swear it
seems like the scales at all of the nearby post
offices are always freaking out and have given
different estimates on different days. So, I have a
general idea of actual shipping prices, but can't know
until something is actually weighed, measured and
charged. Any money left over from the actual shipping
cost is used to pay off Paypal fees, Etsy fees, the
costs of packaging, business cards, and gas to get to
the post office. If there is actually anything
left over after that, then rest assured it's used to
buy more supplies.
As for what I ship in, yes, I tend to use giant padded
envelopes for a good deal of small or flat jewelry
unless something else it worked out. (Obviously,
larger and more fragile items get boxes.) To date I
have only had one lost, and that was en route to
California in the middle of a holiday rush and a
several-week-long snowstorm in the whole middle area
of the country so, all things considered, replacing a
lost pair of materia earrings was not a big deal in
the least.
Expedited and/or tracked shipping is always an option,
of course, to be paid by the buyer. Sadly the costs
get disgustingly expensive outside of the US, but if
the buyer is willing then so am I.
Can you hold items for me?
I am more than willing to hold onto items
for one month. It is possible that I may be
willing to hold for more, but that depends on a lot of
circumstances and it will just have to be discussed.
What forms of payment do you take?
Paypal. I can be convinced about money
orders, but personal checks are a big no.
You occasionally refer to a
"blacklist". What is that?
That is my list of people who I will never,
ever deal with again. They include people who don't
seem able to read product descriptions or gather
enough information from pictures and measurements to
properly understand the actual size of a thing, people
who have changed their mind no less than five times
about key details about a project in as many hours,
and above all people who don't actually pay for what
they order and don't respond to e-mails or Etsy
messages at all. There are others, but those are the
major categories. If I don't get payment or an
explanation in one week's time, you get bad feedback
and blacklisted. It's just that easy.
(Thus far there has been one exception due to
legitimate circumstances, because I was gotten back to
as soon as possible. Etsy will remove negative
feedback for legitimate reasons, and I will do the
same to blacklisted names and addresses.)
You're mean.
I do not tolerate brats. Go tell it to Starbucks, kid.
|